glpi-smartcities

GLPI for Smart Cities by Juan Fernando Villa Hernández | GLPI Evangelist aKa @elitelinux link to GLPI: https://fr.wikipedia.org/wiki/Gestion_libre_de_parc_informatique

Why GLPI?

GLPI is an excellent software that has been undervalued and is little known or used. Many of the things you normally need to do, do not require platforms such as SAP, Groupwares, Some CRMs and ERPs . In GLPI is enough. Take a look at what can do a properly configured GLPI.

Improvements in this version compared to the original version

Improvements in:

Security in htaccess
Styles in GUI and Look and feel in CSS
HTML5 transition
Some code for user UX

The True

The GLPI is complex to parameterize . You will need patience, a team of multi-disciplinary, will need skilled people in:

Open Source
Programming languages
Project management
Information management
Knowledge management
Resource management
Network systems
High availability systems
High performance systems
Database management
Information security
Protocols
Methods
Standards

Although you may not believe... And of course...

GNU/LINUX 🐧 (are you mad bro?😜)

Profile of the Team

People with this knowledge or certifications will acellerate the process

A+
Network+
ITIL (foundation)
Project Management
Web programmer (PHP, Shell, Python)
Knowledge Management
Linux+
CISM - CISA
Quality Systems Expert

Terms of implementation

The estimated duration for projects with GLPI phases:

GLPI installation - 1 Week
Learn curve - 6-10 weeks
Audit (initial investigation) – 4-8 weeks
Design and description of a single process – 3-4 weeks
Automation of a single process – 1-3 months
Working smooth in many aspects - 1 year

Where is the magic?

One of these features is to manage smart cities. Yes. You've read it correctly. After the thick haze of commercial words are always the same tasks that can be performed with known methods and tools but in an innovative way and according to current needs. Remember: Change the dress but not the bride. Good Luck!

First

The system must be configured, to be adapted and should be parameterized according to your needs to make " Magic" -This is not a turnkey solution- Know the naked GLPI: http://demo.glpi-project.org/ User: admin_en Password: admin

Documentation

Basic documentation about GLPI https://forge.indepnet.net/attachments/download/1901/glpidoc-0.85-en-partial.pdf

Some Features

Track everything. Capture and organize issues, plan and assign work, and follow team activity.
Service and support for IT teams.
Give your team one place to share, find, and collaborate on information and activities they need to get work done.
Knowledge Base / FAQ
Customizable dimensional support

General

Part of the features of GLPI:

Multi-entities management (multi-park, multi-structure)
Multi-users management
Multiple Authentication System (local, LDAP, AD, Pop/Imap, CAS, x509...) and multiple servers
Multilingual management (45 languages available )
Permissions and profiles system
Pagination system
Complex search module
Bookmark search system
Publishing system for public or personal reminders
Publishing system for public or personal RSS feeds
Configurability of display fields in lists
Export System in PDF, CSV, SLK (spreadsheet), PNG and SVG
Saving/restoration module of the database to the SQL format
Exportation of the database to the XML format
Configurable dropdowns
Dictionary
System of notifications on events (consumable stock, expiry of contracts and licenses), customizable and by entity
Customizable cron tasks
Updates check system
UTF8 interface
HTML 4.01 compatibility

Inventory

Import inventory’s datas from OCS Inventory NG servers with the plugin OCS Inventory NG
Import inventory’s datas from FusionInventory agents with the plugin FusionInventory
Inventory of the computers fleet with management of its components, disk space and TCO management
Inventory of the monitors with management of the connections to the computers
Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs...).
Inventory of printers fleet with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm.
Inventory of the external devices (scanners, graphical tables...) with management of the connections to the computers - Inventory of the telephones fleet with management of connections to the computers
Inventory if the software fleet with license and expiration dates management
Assignment of the hardware by geographic area (room, floor...)
Typing models management to make the insertion of equal configurations easier
Administrative and financial Information management (purchase, guarantee and extension, damping)
Filing of the materials left the inventory
Management of the status of the hardwares
Management of the various states for the materials (in repair...) - Management of generic peripherals and monitors being able to be associated several computers
Management of external bonds towards other applications
History of the modifications on the elements of the inventory

Servicedesk ITIL compliant

Management of the tracking requests for all the types of material of the inventory
Management of recurrent tracking requests for regular maintenance
Problems management
Change management
Project management with Gantt graphs
Tracking requests opened using web interface or email
Business rules when opening tickets (customizable by entity)
SLA with escalation (customizable by entity)

Final user

Final user front-end for intervention demand
Mail tracking of the intervention demand feature
Interventions history consultation
Possibility of adding comments at the request of intervention using web interface or email
Approval of the solution
Satisfaction survey

Technicians

Technical aspects:

Interventions demands priority management
Interventions demands templates with management of hidden, mandatory and predefined fields
Tracking of interventions demands
Link between interventions demands management
Mail tracking of interventions
Request validation
Assignment of interventions demands
Opening/Closing/Re-opening of interventions
Assignment of a real time of interventions
History of done interventions
Displaying of the interventions to do by a technician
Displaying of the history of the interventions for a given hardware
Posting of the interventions to be realized by technician
Check availability of technicians before assignment of an intervention
Posting of the history of the interventions for a given material
Management of planning of intervention
Define the solution

Statistics

Statistics reports by month, year, total in PNG, SVG or CSV.

Global
By technician or enterprise
By hardware, location or type
By user
By category
By priority

General Management

Management of enterprises (manufacturers, suppliers, conveyors, people receiving benefits...) and associated contacts
Management of the contracts (loan, hiring, leasing, insurance, maintenance and service)
Management of the documents related to the elements of inventories, contracts...
Management of the types of authorized documents
Budget management